Privacy Policy

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

Registration

When you register and use this site you will be asked to provide certain information such as your contact details – name, email and phone number. We will use this data to fulfil our agreement with you as well as to provide you access to account information on our site to make purchasing products easier. We also collect your name and email when you select to join our affiliate program along with your telephone information and address.

What Personal Information Is Collected?

TITAN CRICKET takes the privacy of their customers very seriously. At TITAN CRICKET, all information provided by you is kept confidential, and is never given to anyone else unrelated to the processing of your order. We collect your name, shipping address and phone number when you order from our site. We also collect your credit card information on our site to process payment for your purchases.

Should you choose to contact us using the contact form on our Contact us page or by corresponding with us by phone, e-mail, the data that you supply will not be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

How will we use the information about you?

We receive and store any information you enter on our website or provide us via email or telephone.

We use the information that you provide for such purposes as:

  • To contact you.
  • To provide our services to you
  • To alert you to service upgrades, special offers, updated information and other new services.
  • To disclose the information if required by law.

Communications from the Site

Order status – We will email you when the status of your order changes (e.g. Order received, order dispatched)

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone if requested.

Who will my data be shared with?

We will never sell, rent or otherwise distribute or make public your personal information.

We will not share your information with any external organisations other than for the above purposes.

Where we store your personal information

The information that we collect from you is stored in a secure database. The database is hosted on a UK based server. By submitting your personal information, you agree to us storing your information. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We employ Secure Socket Layer [SSL] technology to protect any sensitive information collected on our site such as your credit card information. If you have any questions about security on our website, you can contact us through our contact form.

Links to other websites

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of all websites that collect personally identifiable information.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of this website is: Naveed Khan

Whose registered office is: Titan Cricket, 28 Fontaine Road, London SW16 3PA

Telephone: 07530 004124

Email: sales@titancricket.co.uk

Cookies

We use cookies on our site to enhance user experience as well as collect aggregate data on our users. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. It allows us to recognise you, your preferences and how you use this website. It also saves you from re-entering information when you return to the site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. We use cookies so that we can give you a better experience when you return to our web site. We do not attach personally identifiable information to cookies on our site.

Third party cookies are present on our site. These cookies are not tied to any PII. Please note that we are not responsible for these third party cookies. This privacy policy governs the use of cookies on this site by http://www.titancricket.co.uk only.

Site visitation tracking

Like most websites, this site uses anonymous tracking cookies. This data is used to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although the tracking cookies record data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

Disabling cookies on your internet browser will stop cookies from tracking any part of your visit to pages within this website.

Service Providers

We use Royal Mail and other courier companies to fulfil orders. PayPal, Sage Pay are also an option to our customers. To get more information please visit their websites.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Access to Personally Identifiable Information

If your identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your account information page or by contacting us through our contact form.

If you choose to submit a review on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

You may exercise your right to have your personal data removed from our records at any time by contacting us at sales@titancricket.co.uk or by the contact methods indicated at the end of this notice.

You have a right to ask for a copy of your information and to correct any inaccuracies.

Further Information regarding Data Protection

General information about data protection may be found here: http://www.dataprotection.gov.uk

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us using the contact details on our Contact page

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Last updated 4th February 2019