Ordering

You can order products direct from our website, our FaceBook shop or by telephoning 07530 004 124.

All orders placed before 3.00pm Monday to Friday will be processed the same day and sent by either Royal Mail or the specified courier. For orders placed via the website tracking details will automatically be sent upon despatch to the email address provided for the order.

If an order exceeds our maximum parameters for a Royal Mail consignment (a single parcel up to 5kgs or larger than 600mm x 400mm x 400mm) we reserve the right to change the courier to an appropriate service for the whole consignment, in this situation we will make every effort to inform you of the change to the nominated courier. Under certain circumstances it may be still be necessary to amend the requested courier to a more appropriate service for the goods purchased, this may be due to the bulk or value of the items purchased. In this situation TITAN CRICKET will make every effort to inform you of the change and the reason for the amendment.

All orders received after the cut-offs Monday to Friday will be processed the next working day.  The ‘confirmation’ stage sets out the final details of your order and will provide you with an order reference number. Following this, we will send you an order acknowledgement email detailing the products you have ordered.

By placing an order on this website you are confirming that you are over 18 years of age.

If there is a problem with your order (if the product is out of stock or if there is a problem with your payment) you will be contacted as soon as possible via email or telephone (please make sure all contact details are correct).

All images of products are purely for illustration only and do not form part of the description of the product.

TITAN CRICKET cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

You can pay by any Visa, MasterCard or American Express credit card or by Switch, Solo, Electron or Delta debit card and PayPal.

In an endeavour to ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

If the order is part despatched (i.e. more than one delivery is required) you will only ever pay one delivery charge.

We reserve the right to request payment by bank transfer in situations where full matches on billing addresses cannot be ascertained.

TITAN CRICKET reserve the right to cancel any order and refund payment at any point prior the order dispatch should it see fit.

How to cancel


Customers must contact TITAN CRICKET within 7 days of delivery to obtain authorisation to return any Goods.

Goods returned by the Customer without prior authorisation will not be credited. TITAN CRICKET reserves the right, at it`s discretion, to charge the Customer 20% of the full price to cover costs it may incur as a result of a customer ordering error. Customers must return all products unused and as originally delivered. Certain products, e.g. software storage devices, can only be returned if the original packaging is unopened and any seals intact. TITAN CRICKET cannot accept returns on hygiene or sterile products, products that are made to order, personalised, assembled prior to delivery or assembled and installed, unless they are faulty. Please contact the TITAN CRICKET Customer Service Team for guidance and advice before proceeding.

Prices & Payment


We take payment from your card at the time we despatch your order unless the goods are purchased to order direct from the factory. In this situation we will take payment at the time the order is placed with the factory.

All goods are subject to availability.
       
Any tier pricing cannot be used in conjunction with bespoke customer pricing structures agreed elsewhere. 
Other discounts may only be combined at the discretion of TITAN CRICKET.  We reserve the right to alter/revoke any discounting at any time.

Any free gifts offered are subject to availability, and we reserve the right to amend the offer if required All prices are exclusive of VAT at the current rate, and are shown in Great British Pounds Sterling.  Any currency conversion on the website is purely for comparison, the actual price paid for overseas orders will be determined by the rate of exchange on your payment card.

VAT is not charged on any orders within the UK and the EU.

Warranty and Limitation of Liability


TITAN CRICKET (The Seller) warrants that all reasonable care will be taken to ensure the quality of materials and workmanship. In the event of any defect arising within 30 days, or a different period as specified in the general description of the goods, from the date of delivery to the Buyer, or as otherwise agreed in Writing, the Seller will repair or replace the defective goods, if required to do so, provided that:

The warranty excludes defects caused by misuse or neglect or arising from wear and tear and applies only to Goods bought directly from the Seller.

The Seller shall not be under any liability to the Buyer for any defects in the Goods or for any loss or damage to or caused by the Goods, whenever they arise, except to the extent that the Seller has expressly accepted liability under these conditions. All other conditions, warranties or other terms whatsoever concerning the Goods, whether express or implied, by statute, at common law, or otherwise, are hereby excluded to the fullest extent permitted by law. In no circumstances (other than death or personal injury caused by the seller’s negligence) shall the Seller be liable for any purely economic loss or for any special, indirect or consequential damages of any nature whatsoever.

The Seller does not undertake to pay for the cost of repairs to defective material or goods incurred by the Seller without previous specific agreement in Writing.

Delivery


Delivery costs for orders are calculated by the price, weight and volume of the item and this will be displayed to you within the shopping basket as you add items to the basket.

Additional surcharges may apply if delivery is to offshore islands, including Northern Ireland, and to various Scottish post codes north of Glasgow / Edinburgh. TITAN CRICKET will seek confirmation from the customer that any adjustment to the quoted cost of carriage is acceptable, prior to dispatching the order.

On delivery you must inspect the goods carefully for damage as TITAN CRICKET is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within four working days from the date of delivery.

We dispatch our orders via Royal Mail.  We reserve the right to use whichever service we deem is most appropriate at the time. If there is any additional charge required we will seek confirmation from the customer prior to dispatch. We anticipate that all deliveries will arrive as specified, however TITAN CRICKET cannot accept any liability for any delayed or lost deliveries.

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

Unsuccessful deliveries: TITAN CRICKET will hold unsuccessful deliveries for 28 days. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.


Returns Policy


A product purchased from Titan Cricket may be returned for the following reasons:

Items returned to Titan Cricket for the reasons outlined above should be done so within 7 days of receipt, and should also meet the following criteria:

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order and are shipped directly from our factory. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

Your parcel will then need to be returned to the following address:
        
Returns Department
Titan Cricket
28 Fontaine Road
London SW16 3PA

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by TITAN CRICKET in this instance your item will either be collected or postage will be refunded. This is at the discretion of TITAN CRICKET and cannot be requested.
       
We regret we cannot accept returns of various types of non-faulty products if:

When an item becomes faulty more than 30 days after purchase please call the Titan Cricket Returns Department for advice.