Product Returns

RETURNS POLICY

A product purchased from TITAN may be returned for the following reasons:

  • If the product arrives faulty or damaged.
  • If the product is incorrect due to a mis-pick or misinformation (this must be reported within 4 days of receiving the product(s)
  • The customer finds the product unsuitable or is dissatisfied with the product

Items returned to TITAN for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

  • Goods must be returned as sold (i.e. in the original packaging and in resalable condition).
  • Any free gifts or other additional bundled items delivered with the products must also be returned.
  • You must obtain a Returns Authorisation Number (complete the form below to request one) and label the parcel(s) with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order and are shipped directly from our manufacturer. If you wish to return these items without a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at TITAN on 07530 004 124 to obtain a returns authorisation number or complete the form below detailing reasons for your return. Once you have a returns number you will need to clearly display it on the outside of the parcel and your parcel will then need to be returned to the following address:

Returns Department
TITAN CRICKET
28 Fontaine Road
London SW16 3PA

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by TITAN. In this instance your item will either be collected or postage will be refunded. This is at the discretion of TITAN CRICKET and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

  • Any products on the order that have been modified (e.g. prepared bats etc)
  • Any specially manufactured products made to order.
  • Any items of a sanitary nature (e.g. abdominal guards etc)

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

When an item becomes faulty more than 30 days after purchase please call the TITAN Returns Department for advice.

Please complete the form below to request an RMA number.

Order Information
Product Information & Reason for Return
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